Returns & Cancellation

Returns & Cancellations

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to bluemountain@bluemountainwinery.com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room for return instructions.

A 15% restocking fee will be applied to all canceled orders.

Chantelle Bruwer
 
June 25, 2020 | Chantelle Bruwer

Blue Mountain Update: June 2020

Our winery’s tasting room will remain closed for the 2020 season in order to maintain employee health and safety. We are offering curated wine sample packs to enjoy the Blue Mountain “tasting room experience” in the comfort of your own home! The sample packs can be ordered online and either picked up curbside at the winery or shipped directly to you.  Continue »

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